Director of Collections

Job Details

Employment Type
Direct Hire
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Seeking a Director of Collections for creditor’s rights law firm in Oxford. This individual will have strong managerial, analytical and communication skills with a dedicated customer service approach and a proven background managing process controls and performance in a dynamic environment. Must be knowledgeable in the debt collection industry.

Job Duties

  • ·Management of 15 – 20 collection associates and staff
  • Responsible for compliance including policies and procedures, fulfilment of client work standards, management of client deliverables and all aspects of auditing oversight.
  • Responsible for achieving and exceeding goals of the company and its clients
  • Monthly goal setting and manage weekly client projections/forecast
  • Manage client inventory
  • Perform call quality audits
  • Conduct follow-up procedures to ensure compliance with established industry and regulatory standards
  • Ad-hoc special projects as needed.

Desired Knowledge & Qualifications

  • Proven success in managing people
  • Excellent communication skills
  • Innovative approach toward producing results and problem solving
  • Experience with Microsoft Excel
  • Strong time management skills
  • Knowledge of debt collection laws and experience in debt collection or financial industry preferred
  • Knowledge of all Federal & State laws and rules regarding credit and collections, including regulatory compliance, Regulation F, FDCPA, UCC, Privacy, Regulation E, FCRA, Americans With Disabilities Act, Truth in Lending Act, and Vendor Oversight.
  • Ability to review and analyze complaint and dispute matters and determine the best course of action
  • Ability to development policies and procedures for regulatory compliance and training
  • Experience in conducting monitoring and assessing risk associated with regulatory compliance issues.


  • Salary based upon skills and experience (Base of $60k-$70k + substantial bonus)
  • Medical, and dental available
  • 401K eligibility after one year of employment with generous company match
  • Paid holidays and paid time off

Hours: Monday-Thursday, 8:00am to 5:00pm CST; Friday, 7:00am to 4:00pm CST

Job Type: Full-time

Salary: $60,000.00 - $125,000.00 per year

Work Location: In person

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