Director of Operations

Job Details

Employment Type
Direct Hire
Location
Gillette, Wyoming
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Seeking a highly skilled and experienced Director of Operations to oversee a healthcare company's operations and ensure efficiency and effectiveness across the clinics in Gillette, WY. As the Director of Operations, you will play a crucial role in driving the success of our organization by implementing strategic plans, managing resources, and optimizing processes.

Supervisory Responsibilities:

  • Participates in the hiring and training of departmental managers.
  • Organizes and oversees the work and schedules of departmental managers.
  • Conducts performance evaluations that are timely and constructive.
  • Handles discipline and termination of employees as needed and in accordance with company policy.

Duties/Responsibilities

  • Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
  • Reviews, analyzes, and evaluates business procedures.
  • Implements policies and procedures that will improve day-to-day operations.
  • Ensures work environments are adequate and safe.
  • Works with clinic leaders to ensure outlined departmental performance objectives are consistently met.
  • Plans, directs, implements, manages, evaluates and monitors established department budget to ensure departmental budget performance metrics are met.
  • Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
  • Improves customer service and satisfaction through policy and procedural changes.
  • Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
  • Projects a positive image of the organization to employees, customers, industry, and community.

Required Skills/Abilities:

  • Thorough understanding of practices, theories, and policies involved in business and finance.
  • Attention-to-detail oriented.
  • Refined “system thinker” acumen.
  • Refined project management acumen.
  • Refined problem identification/resolution acumen.
  • Refined Operations policy and procedure development acumen.
  • Demonstrable record of the ability to get things done through people.
  • Superior verbal and written communication and interpersonal skills.
  • Superior managerial and diplomacy skills.
  • Extremely proficient in Microsoft Office Suite or related software.
  • Excellent organizational skills and attention to detail.
  • Excellent analytical, decision-making, and problem-solving skills.
  • 5-10years experience of leading a highly-matrixed, multi-service-line outpatient ambulatory care health system.

Education and Experience:

  • Master's degree in business or healthcare administration required.
  • Extensive and diversified background with at least 10 years of related medical experience.

*For purposes of confidentiality, you can apply by emailing Sydney at sfields@servicespecialistltd.com.

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