Dispatcher

Service Specialists recruiting agency is seeking a Dispatcher for a successful waste management company located in Oxford. This individual needs to have strong communication skills, extremely organized with a strong work ethic. This company is willing to train and would be an ideal opportunity for a recent grad looking to get their foot in the door with a long term company.
Essential Duties:

• Develop routes for the following day based on orders received from Customer Service; assign routes to drivers
• Prioritize same-day orders (from queue in staging area) to drivers, based on driver location and availability
• Provide route schedules to drivers for planned and updated orders; follow up to ensure orders have been received
• Direct drivers to appropriate transfer stations
• Answer calls from drivers requesting pick-ups, and assign orders as appropriate
• Monitor driver route progress (e.g., progress of orders) and driver location to ensure orders will be completed, as scheduled; re-assign or re-schedule as needed to meet service commitments
• Contact customers to inform them of delays or missed pick-up; communicate revised timelines for pick-ups

Requirements:**

• 2-3 years of customer service/office admin experience
• High-volume call center or inbound calling experience
• Pleasant demeanor over the phone and emails
• Excellent time management and prioritization skills
• Strong written and oral communication skills
• Critical and logical thinking skills

Job Type: Full-time
Salary: $40,000.00 - $60,000.00 per year
Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off