Job Details

Employment Type
Direct Hire
Oxford, Mississippi
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Service Specialists recruiting agency is seeking a Dispatcher for a successful waste management company located in Oxford. This individual needs to have strong communication skills, extremely organized with a strong work ethic. This company is willing to train and would be an ideal opportunity for a recent grad looking to get their foot in the door with a long term company.
Essential Duties:
  • Develop routes for the following day based on orders received from Customer Service; assign routes to drivers
  • Prioritize same-day orders (from queue in staging area) to drivers, based on driver location and availability
  • Provide route schedules to drivers for planned and updated orders; follow up to ensure orders have been received
  • Direct drivers to appropriate transfer stations
  • Answer calls from drivers requesting pick-ups, and assign orders as appropriate
  • Monitor driver route progress (e.g., progress of orders) and driver location to ensure orders will be completed, as scheduled; re-assign or re-schedule as needed to meet service commitments
  • Contact customers to inform them of delays or missed pick-up; communicate revised timelines for pick-ups
  • 2-3 years of customer service/office admin experience
  • High-volume call center or inbound calling experience
  • Pleasant demeanor over the phone and emails
  • Excellent time management and prioritization skills
  • Strong written and oral communication skills
  • Critical and logical thinking skills
Job Type: Full-time
Salary: $40,000.00 - $60,000.00 per year
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

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