Dispatcher

Job Details

Employment Type
Direct Hire
Location
Oxford, Mississippi
Salary
$45,000
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Service Specialists employment agency is recruiting a Dispatcher for a successful waste management company located in Oxford.

Essential Duties:

  • Develop routes for the following day based on orders received from Customer Service; assign routes to drivers
  • Prioritize same-day orders (from queue in staging area) to drivers, based on driver location and availability
  • Provide route schedules to drivers for planned and updated orders; follow up to ensure orders have been received
  • Direct drivers to appropriate transfer stations
  • Answer calls from drivers requesting pick-ups, and assign orders as appropriate
  • Monitor driver route progress (e.g., progress of orders) and driver location to ensure orders will be completed, as scheduled; re-assign or re-schedule as needed to meet service commitments
  • Contact customers to inform them of delays or missed pick-up; communicate revised timelines for pick-ups

Requirements:

  • 2-3 years of customer service/office admin experience
  • High-volume call center or inbound calling experience
  • Pleasant demeanor over the phone and emails
  • Excellent time management and prioritization skills
  • Strong written and oral communication skills
  • Critical and logical thinking skills

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