Patient Access and Experience Director

Job Details

Employment Type
Direct Hire
Jackson, Mississippi
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This is a management level position responsible for the customer experience as it relates to each touch point across the patient experience with the company. The position will aggressively work to improve all aspects of workflow, patient interfacing, and how patients are acquired into the facility. The position also calls for direct supervision and oversight of front-end reception, both check in/out physical therapy and call center personnel. 


  • A minimum of (3) years in the health care customer experience space including process improvement and managing
  • Experience in a supervisory role managing employees
  • Experience in customer experience management required
  • Strong understanding of health care economics, health insurance products, and industry regulations
  • Marketing experience preferred  
  • Health payer experience preferred


  • Interface with physicians and work as physician liaison
  • Supervise check/in/out staff and telephone system staff (30+ employees) while creating an environment of accountability
  • Supervise schedules in clinic EHR system
  • Create and manage an accurate way to keep up with referrals into the clinic 
  • Collaborate with surgical center physician scheduler to assist with schedules, when necessary
  • Manage on-call schedule
  • Consults disseminated to request physician or on-call physician
  • Assist with onboarding of on-call procedures for new incoming fellows 
  • Assist with design and implement office policies and procedures for check in, triage, and scheduling departments
  • Interact with senior leadership in a proactive way to promote a successful culture within the scheduling department
  • Assist Director of Outreach with outside public relations endeavors
  • Systematically record all paperwork for patient care and medical compliance
  • Create analytics around the departments to ensure best in class service


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